There have been numerous bugs since the cloud migration about a month ago. I’ve contacted support three separate times and have been assigned three different case numbers, yet almost a month later, no one has followed up.
The phone line never goes through, and the online chat consistently shows no agents available. It’s extremely frustrating to not be able to speak with anyone at all when issues arise.
After being a customer for 13 years, it’s very disappointing to see the direction the company is heading. It used to be simple, responsive, and truly customer-focused.
At this point, I cannot recommend this company.
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TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money.
By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
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