Review Time
The Positive:
Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use.
Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs.
The Bad: POS layouts are a little behind as far as advancements.
I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....
Payment terminals are confusing for guest and cashiers.
The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one.
Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.
2/26/26 Update
I Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.
The Positive: Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use. Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs. The Bad: POS layouts are a little behind as far as advancements. I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....Payment terminals are confusing for guest and cashiers. The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one. Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.2/26/26 UpdateI Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.
They started off real strong. It wasn't until I needed Customer Service to get my Online Ordering integrations operational. TouchBistro will say they only have one company that can do integrations, but there are more, they just don't keep up on their training and awareness of what these apps are. They'll give you a one-size-fits-all response and when it doesn't work they throw up their hands and say there's nothing they can do. They won't try to help, or help you source other options. Just wipe their hands clean of you and tell you to figure it out on your own OR go with Door Dash, the one integration they offer. (In Canada, Door dash is one of the slowest, poorest performing, and least popular of all the delivery apps. Gee thanks. If I could leave you zero stars I would, what a useless piece of skin, these people are.
Their priority appears to be account activation only. After that, agents become unresponsive and customer service keeps you hanging without actually resolving the problem. The monthly software fees are extremely expensive considering the lack of ongoing support.
I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning (February 2), another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… If you use TouchBistro, or know anyone who does, get out while you still can.
2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract.Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well.Do yourself a favor and avoid doing any business with them.
I wish there were less stars. This predatory company makes money by charging small businesses more at the times they can least afford it. There is a minimum threshold of credit card processing that they require, $5,000. If you fall below that in a month, they charge a fee between $350 and $500, which is the equivalent of processing $12K!!! Process $5001 every month, no problem, they take their monthly fee and that's that. But if you process $4995, watch out! They'll hit you with hundreds of dollars in fees. I hate this company and regret EVER signing up with them. Plus the contract is impossible to break. Don't believe their sales guys. This company sucks and I urge everyone to pick ANYONE else.
Problem is really with there payment processing thru " pay rix " , we set our pre authorization at $15 . However very often it will pre authorize a customer card for a random amount, that leads to customers complaints and bad reviews to our business. Have had repeated conversation with touch bistro about this , went thru there " different levels ' of support,and nothing has changed, we started with them in Sept of 2024 , and of Sept of 2025 still have exactly the same issue, just be aware , you will deal with customer complaints
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TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money.
By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
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