The Positive: Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use. Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs. The Bad: POS layouts are a little behind as far as advancements. I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....Payment terminals are confusing for guest and cashiers. The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one. Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.2/26/26 UpdateI Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.
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TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money.
By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
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