Looking at the one-star reviews, it's evident that many customers feel misled into signing a £66 annual contract. When purchasing a single card, a screen with a 'Go to payment' button pops up, which many click, but this defaults you into the annual renewable contract. You must close this screen to avoid that. This is indeed deceptive and needs to be addressed. It's concerning that while the company has responded to complaints, they haven't changed the process. Update: I received a response stating there's a two-week cancellation period and was advised to email them. They quickly refunded my payment, so I raised my rating to three stars. However, I was immediately informed by my payment service about the £66 charge. If I hadn't noticed it until my next credit card bill, I could have faced issues. This doesn't resolve the misleading purchase process. Can the company address this specific matter?
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