Reviewing the one-star feedback reveals many concerns about the company seemingly leading customers into a 12-month contract for £66 annually. When attempting to buy a single card, a screen appears with a 'Go to payment' button at the bottom, which many naturally click. However, this action automatically enrolls you in the annual renewable contract. You must actively close this screen before proceeding to payment to avoid this. This is truly misleading and requires attention. It's troubling that the company has responded to complaints but has not altered the process. Update: I received a reply indicating a two-week cancellation period and was advised to email them. They promptly refunded my payment, prompting me to raise my rating to three stars. However, I was immediately notified by my payment service about the £66 charge. If I hadn't caught this until my next credit card statement, I would have been in a difficult situation. This does not resolve the issue of the misleading purchase process. Can the company address this specific concern?
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