We had a truly frustrating experience with this company. We paid a deposit for their services, however we decided not to go ahead with their services (their communication was very strange, quotes for £100K to do the downstairs of the house, then the owner of touchstone lofts would say “but i’m sure i could do a deal” etc) We tried to ask for the deposit back as zero work had been completed, however after months of waiting I realized I'd been completely ignored. Despite multiple attempts to follow up, they never responded or provided any updates. When I requested a refund, they flat-out refused, leaving me with no recourse. It’s incredibly disappointing to be taken advantage of like this. Avoid this company if you value your time and money. I would not trust them with any future business, and I strongly recommend looking elsewhere for more reliable, professional services.UPDATE: As you can see below the owner of Touchstone Lofts has breached data protection rules. He has also threatened legal action against me for writing this review. Again I would advise anyone to stay away from this company. RESPONSE:You claim there were ‘substantial costs’, yet you have yet to show any evidence of this. NO work was conducted on the property, so it’s impossible that the incurred costs were up to £10,000
Claim your business profile now and gain access to all features and respond to customer reviews.
