Review Time
Touchstone recently completed our loft conversion and we are very happy with the final product. It has completely transformed our house and given us an extra bedroom, office and bathroom!Touchstone were helpful throughout, especially with ideas on maximising the space. The building work was completed to a very high standard and our two builders were professional, friendly and left everything clean and tidy.Thank you Touchstone!
Touchstone recently completed our loft conversion and we are very happy with the end result.Despite there being some complications with our project (L shaped dormer, multiple hights of upstairs rooms that required dropping of ceilings, fire exit into side alley), Touchstone helped us arrive at a design that addressed these challenges, maximised the loft space, and that we've been really happy with. We've ended up with much more space than expected.We have been really pleased with the quality of work from the builders. They were friendly, reliable, and trustworthy. They kept mess to a minimum throughout the project and were very easy to work with. We would be happy for them to complete further work for us.
We had a truly frustrating experience with this company. We paid a deposit for their services, however we decided not to go ahead with their services (their communication was very strange, quotes for £100K to do the downstairs of the house, then the owner of touchstone lofts would say “but i’m sure i could do a deal” etc) We tried to ask for the deposit back as zero work had been completed, however after months of waiting I realized I'd been completely ignored. Despite multiple attempts to follow up, they never responded or provided any updates. When I requested a refund, they flat-out refused, leaving me with no recourse. It’s incredibly disappointing to be taken advantage of like this. Avoid this company if you value your time and money. I would not trust them with any future business, and I strongly recommend looking elsewhere for more reliable, professional services.UPDATE: As you can see below the owner of Touchstone Lofts has breached data protection rules. He has also threatened legal action against me for writing this review. Again I would advise anyone to stay away from this company. RESPONSE:You claim there were ‘substantial costs’, yet you have yet to show any evidence of this. NO work was conducted on the property, so it’s impossible that the incurred costs were up to £10,000
Excellent Loft Conversation!Paul and the team were brilliant. From the first conversation through design and planning and then the final completion of the project. Very knowledgeable and skilled. We are thrilled with our loft conversation.Also, we are a new build house. Many companies refused to work with us (or quoted astronomical fees).
It's important for me to stress that leaving reviews and feedback about a service or product is a consumer's right, and threatening legal action for factual comments is not only inappropriate but also unethical, but this is what Touchstone Lofts did to me!I was shocked and concerned to experience that the owner – [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here] from Touchstone Lofts is discouraging clients from leaving feedback and threatening legal action for breach of contract when factual comments are posted on social media. I found this out to my cost. This, however, does raise many questions about their professionalism, business practices, and customer service.I know it's not uncommon for businesses to receive feedback, both positive and negative, especially in the building and construction industry, but customers rely on this type of information to make informed decisions about choosing a contractor or service provider, and any attempts to stifle this feedback are concerning.I believe it's crucial for customers to have the freedom to express their experiences and opinions without fear of legal repercussions. To threaten legal action for factual comments that I made can be seen as a retaliatory action, which only serves to harm the company's reputation further.From my experience with this company, I would suggest it's essential to find a service provider that prioritises customer service and respects their customer's right to provide feedback, unfortunately, this is not one of those organisations. Honest businesses should welcome constructive criticism, look for ways to improve, and address any concerns with transparency and professionalism, but Touchstone Lofts are not interested in doing any of this.In summary, it's disappointing to have experienced Touchstone Lofts using legal threats to discourage us and other customers from providing them with feedback. This sends negative messages about the company's integrity and business practices. We suggest it's essential to find yourself a company with a more customer-focused approach and who values constructive feedback, not just constant five-star reviews.IN RESPONSE to [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here]'s reply: re-read and familiarise yourself with your own company's contract, in particular section 11.5 where it clearly states "The client agrees not make any statement about the project manager and/or any of its employees, associates or partners public-ally including on any public forum... without the prior written consent ... breach of this clause the client agrees to pay the project manager £5,000 in damages" That IS discouraging, I think! So please do not further mislead and insult people's intelligence.UPDATE 31/12/24: It is remarkable that it has taken nine months to formulate a response that dismisses legitimate concerns as "trolling", but I suppose it's indicative of your working speeds & efficiency. FYI: Trustpilot have already received and validated the documents you sent me months ago, hence the word "verified" marked on the review itself. Moreover, if consumers would like to view your "Touchstone Lofts contract or Terms & Conditions", I have taken the liberty of posting it in full and unedited on my personal Twitter/X as well as Facebook. Section 11.5 makes for a particular interesting read which you will see highlights the continuous smoke and mirror tactics this company uses. So, Touchstone, shall we let the consumer decide who's telling the truth here? Spoiler Alert: it's not Touchstone Lofts!
I’m hoping to have a loft conversion at home and recently visited a completed project by Touchstone Lofts.Having visited similar projects by 2 other specialist Loft Conversion companies I have no doubt who I will get to carry out work.Touchstone is the clear winner when look at overall quality of finish of conversions viewed.I hope to leave a further 5 Star review following completion of work on my own home!!
The man behind touchstone (I had to remove his name due to trustpilot rules) was very keen and communicative at the beginning. Unfortunately we had to stop the project due to family circumstances. The process to close this out in a fair and reasonable fashion was unsatisfactory. Fair enough that I wasn’t customer number 1 having pulled out but I had expected more professionalism.
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