I had a disastrous experience with Touchstone Lofts and would strongly advise against hiring them for any renovation projects. From start to finish, the process was filled with incompetence, deceit, and exorbitant charges. Firstly, the quality of workmanship was appalling. Tiles were broken and dropped throughout the project, leaving me with a mess to clean up. The owner, Paul, was extremely abrupt and demanded cash payments, which seemed suspicious to us. Furthermore, he charged exorbitant amounts of interest on late payments, even by one day, which only added insult to injury. One of the most outrageous instances was when Paul quoted for one small skip, which was in the contract, but ended up charging an extra £2k for the four larger skips which he obviously knew we needed given the size of the job, it was just an excuse to further over-charge with extras. This kind of outrageous price gouging is both unethical and unacceptable. Paul consistently misled and misquoted us, promising certain services and prices that were not delivered, such as painting and laying the flooring. I felt utterly taken advantage of by his underhanded tactics. The whole project, and even the ensuite bathroom he got his sub-contractors to work on was a disaster. The toilet had a loose fitting and the taps were of incredibly cheap and poor quality. It is clear to me that Paul's insistence on cash payments stems from a desire for tax advantages. This manoeuvre is highly suspicious and suggests dishonest practices within the company. What [REDACTED BY REQUEST OF TRUSTPILOT AFTER COMPLAINT FROM TOUCHSTONE LOFTS] and Google, he even had the audacity to boast to us about it! These reviews were clearly not true and only served to deceive potential customers. Overall, my experience with Touchstone Lofts was a nightmare. I regret ever hiring them and urge others to look elsewhere for their loft conversion or any other building needs. The quality of their work is unbelievably poor, the charges are exorbitant, and the company's integrity is severely lacking. Avoid Touchstone Lofts at all costs.
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