Verification of all our claims can be conducted by anyone; the information is publicly available and accurate. You were "nominated" for Awards , but not won any. Ironically, you rigorously pursue monies owed to you by clients - even threatening debt collectors; yet in 2013, whilst also running Touchstone Lofts, you and your wife were also Directors of THE WARWICK CARD AND GIFT LTD (Company House #06371820) which you dissolved leaving the "Trustees of the Warwick Relief in Need Charity" £4,250 in outstanding rent arrears - hopefully that jogs your memory and morals; after all, you have allegedly been "successful for over 30 years" so therefore must have the funds to easily settle rather than ignore this charge. You had many opportunities to "learn & improve" when you had our contract, instead you chose to ignore and threaten us. Your false persona no longer works on us, and we encourage other potential clients not to fall foul of it either. Your customer service "team" appear to have a new recruit called "Chat GPT" hence the more professional responses from you - shame it can't build lofts to. ***********I am deeply unhappy with my experience with Touchstone Lofts. It is unfortunate when a company fails to meet basic expectations of its clients. Allow me to provide a brief review, highlighting the concerns I have. If I had known before signing a contract with Touchstone Lofts there were numerous other dissatisfied customers then I would have gone elsewhere. I only found out when speaking with another unhappy client of theirs when it was mentioned about Facebook containing other unhappy clients reviews and more; this creates doubts about their credibility and service quality. Furthermore, it has come to light that one of their previous company's, now dissolved, owes a charity £4,250 in rent arrears which has still not been paid, this leaves valid concerns about their business practices. A significant red flag seems to be the multiple offices listed on their website, but on Google Maps they appear to be residential flats rented out by various companies related to Touchstone Lofts. Such a setup raises questions about their legitimacy and transparency as a business. Another concerning issue is their landline numbers, which redirect calls through a VoIP service to the same O2 answering service which invites you to "leave a message". This lack of direct contact and consistent communication channels reflects poorly on the company's professionalism and customer service practices. Moreover, it has been reported that the directors of Touchstone Lofts go by aliases, further adding to the suspicious nature of their company setup. This lack of transparency and accountability may contribute to a lack of trust among clients. In terms of my personal experience, it is disappointing to experience poor work quality, overpricing, significant delays, and a trail of lies told by Touchstone Lofts, especially the owner. Such actions undoubtedly caused us significant stress and financial losses, which is completely unacceptable from an alleged reputable business. I feel it is essential to share our experiences to warn potential customers and create awareness around the dubious practices exhibited by Touchstone Lofts. My solicitor has advised us to pursue legal representation and consult appropriate authorities to address the financial loss we have incurred. In hindsight, remember to thoroughly research and consider other options when choosing services related to loft conversions or any other property-related projects. We would not recommend this company to anyone. Dreadful.Update: October 2024. Your response is infuriating. Just because you can’t find or organise your own records doesn’t mean my experience isn’t valid. I’m not targeting you, but as expected, you always appear to play the victim card when things don't go your way; for your information, I’m sharing my genuine feedback from my experience of your company, and I have a right to do so, especially if it provides useful information for other potential victims. If you can’t handle criticism, that’s on you. And suggesting I’m a competitor or something else is absurd, as well you know. I expect a professional approach, not baseless accusations.
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