I entered into a tenancy agreement for a property managed by this company and paid the necessary rent and deposit. Unfortunately, due to several unresolved issues within the property, it was uninhabitable, and I never moved in. These problems were reported with detailed photos and descriptions. Since the situation remained unresolved, I have formally asked to terminate the tenancy and for a refund of all paid amounts. Despite sending several emails, including one today, I have not received any response or acknowledgment. I find the lack of communication very troubling, especially since the tenancy never started due to the property's condition. I am still waiting for a response and would appreciate the company contacting me urgently to address this issue.
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We’re Touchstone. Renting is changing and we’re helping to shape that change.
We’ve been in business for nearly 30 years, managing thousands of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing any maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues.
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