Terrible experience — save yourself the trouble and DO NOT buy tickets from this company.We purchased tickets months in advance for an event in NSW, Australia, for a group of 10 people. On top of the tickets, we spent significant money on domestic flights and accommodation for the entire group.At the time of purchase, the Terms & Conditions clearly stated that refunds would be issued if the event was cancelled. However, shortly before the event date, the organisers cancelled it claiming the field was “too muddy.” Conveniently, the Terms & Conditions were then changed to state that refunds were no longer possible.Since the cancellation, we have made multiple attempts to contact them, only to receive generic, copy-paste responses with no real explanation or resolution.As a result, our group lost $1,600 AUD in ticket costs alone, plus additional losses in flights and accommodation. This is completely unacceptable and feels incredibly misleading and dishonest.Zero accountability, zero customer service. I strongly recommend avoiding this company altogether.
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Tough Mudder is a series of hardcore 10-12 mile obstacle race - mud run events designed by British Special Forces to challenge the toughest of the tough.