Review Time
Terrible experience — save yourself the trouble and DO NOT buy tickets from this company.
We purchased tickets months in advance for an event in NSW, Australia, for a group of 10 people. On top of the tickets, we spent significant money on domestic flights and accommodation for the entire group.
At the time of purchase, the Terms & Conditions clearly stated that refunds would be issued if the event was cancelled. However, shortly before the event date, the organisers cancelled it claiming the field was “too muddy.” Conveniently, the Terms & Conditions were then changed to state that refunds were no longer possible.
Since the cancellation, we have made multiple attempts to contact them, only to receive generic, copy-paste responses with no real explanation or resolution.
As a result, our group lost $1,600 AUD in ticket costs alone, plus additional losses in flights and accommodation. This is completely unacceptable and feels incredibly misleading and dishonest.
Zero accountability, zero customer service. I strongly recommend avoiding this company altogether.
I really enjoyed the event, the poor review is related to their customer service, which is unreachable. I've submitted two requests to their email only service, both of which appear to have been ignored. No other method of contact.
Such a shame what Tough Mudder has become. First time for me was a few years ago, and it was fun! Now it just seems to be about cramming in as many people as possible whilst charging as much as possible and not caring if you like it or not...The queue just to check in at London South on 20th September was over 1hr long. We missed our start time. There was so many people on the course, we would've had to wait 30+ minutes on many obstacles just to get on them. When the rain started, it was cold and miserable - people were shivering in the queue. It started to look dangerous, so we felt forced to bypass many obstacles just to be able to complete the course safely. I did receive a reply to my complaint, but along the lines of "we'll take it on-board, here's s 20% discount code for next time..." I won't be using it - won't do a Tough Mudder again...
I’m very disappointed with my experience with Tough Mudder UK. I was due to take part in London South but became unwell and couldn’t attend. I reached out on live chat before the transfer deadline (it was offline at the time) and immediately followed up with an email request to transfer my registration to another date. Despite doing everything within the rules, I’ve had no reply at all.There’s no phone number to call, live chat is unreliable, and my emails are simply being ignored. For an organisation of this size, that’s unacceptable.I’m not asking for anything unreasonable — just to be transferred to the 10 May 2026 Tough Mudder, which is fully in line with their own stated policy. If Tough Mudder won’t even respond to genuine customer requests, I’ll have no choice but to escalate through my bank and share my experience more widely.I really hope they prove me wrong and resolve this quickly, as the events themselves are great — but the customer service right now is letting the brand down badly.
Terrible experience — save yourself the trouble and DO NOT buy tickets from this company.We purchased tickets months in advance for an event in NSW, Australia, for a group of 10 people. On top of the tickets, we spent significant money on domestic flights and accommodation for the entire group.At the time of purchase, the Terms & Conditions clearly stated that refunds would be issued if the event was cancelled. However, shortly before the event date, the organisers cancelled it claiming the field was “too muddy.” Conveniently, the Terms & Conditions were then changed to state that refunds were no longer possible.Since the cancellation, we have made multiple attempts to contact them, only to receive generic, copy-paste responses with no real explanation or resolution.As a result, our group lost $1,600 AUD in ticket costs alone, plus additional losses in flights and accommodation. This is completely unacceptable and feels incredibly misleading and dishonest.Zero accountability, zero customer service. I strongly recommend avoiding this company altogether.
Changed the date of their event in NSW, Australia as ground was too wet to set up obstacles (you’d imagine wet ground would be desirable for this type of event). Their website clearly stated refunds were an option in the event of a changed date but they quickly changed the wording when requests for refunds started flooding in. Sent generic automated emails hiding behind Ts & Cs to anyone requesting a refund. Even though I found someone to transfer my ticket to, they still charge you $20 for said transfer. Worst company I have ever dealt with and will never deal with them again. I would suggest you save yourself the trouble too as they will do absolutely nothing to help you.
This was my first Tough Mudder and honestly, it was not worth the money at all. We queued for half an hour to park, queued for nearly an hour to check in (there was no phone signal at the event so people could not access their tickets/QR codes), we then queued for another hour to actually start the race. The groups you set off with are MASSIVE, so when they do the warm up at the start there’s not enough room to do anything. When you start you catch up to the previous group so quickly and the queues for obstacles are huge. I did the 5km as I assumed it would be constant moving, however I probably stood still waiting for longer than I was moving for and due to this could have easily done the 15km. The obstacles were nothing like advertised and only 2 we did involved any mud. The craw under barbed wire was just crawling in dry soil that was covered in bits of glass and when I raised it to a marshal they went “we haven’t seen any glass” and walked away from us. We started the course around 14:00 and finished about 16:00, due to the excessive queues at each obstacle. The queues were mainly caused by the excess amount of wall obstacles, because if you’ve struggled to get up one wall, you’re going to struggle to get up the 4 more that are exactly the same.There needed to be a better variety of obstacles that are actually tough and muddy. Bigger obstacles to fit more people on or significantly smaller groups would have helped massively. An event that seems to just be about earning as much money as possible by putting as many people as possible through the course, rather than making it a fun experience for people.1/5 as at least I got a tan from standing around!
Last month I paid for my son to take part in the kids 3k run on August 16th. The funds have been taken from my account but apart from a generic email I have nothing to refer to regarding the event. I have attempted numerous times to make contact but all I receive is an email stating that someone will contact me within 3 business days - this of course never happens. I have received no registration number or tickets and I am concerned that when we arrive we will be turned away for having no documentation. I'm trying to find out if there is a governing body to claim my money back and make an official complaint. Please avoid at all cost.
As a spectator charged £15 per person! We watched my son last year at a similar event at Heaton park, no charge for spectators. Not sure what the £15 was for, no benches, Limited toilets which were portaloos, overpriced eateries. No seating at spectators viewing points. Money making
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Tough Mudder is a series of hardcore 10-12 mile obstacle race - mud run events designed by British Special Forces to challenge the toughest of the tough.
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