I’m very disappointed with my experience with Tough Mudder UK. I was due to take part in London South but became unwell and couldn’t attend. I reached out on live chat before the transfer deadline (it was offline at the time) and immediately followed up with an email request to transfer my registration to another date. Despite doing everything within the rules, I’ve had no reply at all.There’s no phone number to call, live chat is unreliable, and my emails are simply being ignored. For an organisation of this size, that’s unacceptable.I’m not asking for anything unreasonable — just to be transferred to the 10 May 2026 Tough Mudder, which is fully in line with their own stated policy. If Tough Mudder won’t even respond to genuine customer requests, I’ll have no choice but to escalate through my bank and share my experience more widely.I really hope they prove me wrong and resolve this quickly, as the events themselves are great — but the customer service right now is letting the brand down badly.
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Tough Mudder is a series of hardcore 10-12 mile obstacle race - mud run events designed by British Special Forces to challenge the toughest of the tough.