It's unfortunate to have to write this review. The positive ratings influenced our decision to book an Amazon tour through this service. After paying in full for a 10-day package, we were informed of an additional payment due to high demand. Although we agreed to a modified option that reduced our itinerary, we later received a cancellation notice just weeks before travel, leaving us with non-refundable airline tickets. The service offered no help in resolving this issue, and we are now facing cancellation costs. We won't be booking again. Edit: The company has responded quickly, indicating they are looking into the matter further.
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