I went into this salon expecting the “luxury experience” it claims to offer, but what I received was rudeness and humiliation.Before I’d even sat down, I was upsold a coffee, with the manicure and pedicure quoted at around £100. Hardly a problem if the service matched the price, but it didn’t. The staff immediately began inspecting my nails in a way that felt more like criticism than care. One technician even insinuated I had an infection in my thumbnail an absurd and insulting suggestion, given I simply keep them short because I work as a postwoman.It got worse when they looked at my toes. I was bluntly told my toenails were “too thick” and “a little discoloured” so they wouldn’t do a pedicure. I explained that I walk all day for work, see a chiropodist regularly, and have healthy feet but was met with a curt “it’s policy” and flat refusal.I have never been spoken to with such dismissiveness in a salon. For a business advertising itself as high-end, the attitude was anything but. The staff seemed more interested in gatekeeping who is “acceptable” to pamper than actually providing a service.If you want to pay premium prices to be made to feel judged and unwelcome, this is the place. If you want respect, kindness, and professionalism go anywhere else.
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Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish.
Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.See more
