Review Time
I went into this salon expecting the “luxury experience” it claims to offer, but what I received was rudeness and humiliation.Before I’d even sat down, I was upsold a coffee, with the manicure and pedicure quoted at around £100. Hardly a problem if the service matched the price, but it didn’t. The staff immediately began inspecting my nails in a way that felt more like criticism than care. One technician even insinuated I had an infection in my thumbnail an absurd and insulting suggestion, given I simply keep them short because I work as a postwoman.It got worse when they looked at my toes. I was bluntly told my toenails were “too thick” and “a little discoloured” so they wouldn’t do a pedicure. I explained that I walk all day for work, see a chiropodist regularly, and have healthy feet but was met with a curt “it’s policy” and flat refusal.I have never been spoken to with such dismissiveness in a salon. For a business advertising itself as high-end, the attitude was anything but. The staff seemed more interested in gatekeeping who is “acceptable” to pamper than actually providing a service.If you want to pay premium prices to be made to feel judged and unwelcome, this is the place. If you want respect, kindness, and professionalism go anywhere else.
The quality of service is amazing but the booking system is ridiculous. I booked months in advance ahead of my wedding day and was told on the day they wouldn’t do my nails. Apparently if I wanted both my toes and nails done during the same appointment, it wouldn’t be possible to have any extensions or French tips. This wasn’t made clear across the website or booking process and there’s no way of contacting the stores. Finding somewhere last minute to get wedding nails was so stressful. To avoid being very disappointed before a special event I’d recommend finding another nail salon! M1 Nails in Manchester never disappoint
DESPICABLE CUSTOMER CARE ! I should have read the reviews before booking ! PEOPLE SHOULD KNOW ! They are great actors by email but the red it all before have never seen a service this low and quite frankly non professional. DESPICABLE SERVICE | a place for photos and zero qualitative services I READ THAT A CUSTOMER SAID IT WAS A SCAM AND I’M SO CLOSE TO CO-SIGN THIS ! WORST SERVICE EVER ! I DON’T EVER RECALL BEING MISTREATED AND MISLED THIS MUCH IN A NAIL SALON. LACK OF PROFESSIONALISM AND RESPECT FOR CLIENTS. AS FOR NOW I’M getting CHARGED FOR A SERVICE I DIDN’T DO, I’m waiting tomorrow TO SEE A FULL REIMBURSEMENT IN MY ACCOUNT ! They said I have soy been charged (my bank statements aren’t having this version as the payment is being proceed and my digital card has been processed) ! Left the place with 3 time being postponed and « oops sorry » isn’t enough. Left with my nails undone for the 3rd time while being booked and confirmed. Then denied, then asked to pay before service, then postponed again. Because « an other client was coming ». Euuuhhh ??? Don’t you have schedules ???? And rush my feet service at a level where it wasn’t not even well done (I have the pictures)
Sent me an email to change my appointment time 2 hours before my appointment! No call, no check that I’d got the change. So, I discovered when I arrived. Staff absence was the reason given - surely you know at 9, not 11, if you are staff short for a 1.20 appointment…..Range customer care - cut off. Went on line for live chat, after being told there was 1 person ahead of me it moved to 2 people ahead of me???? After 30 minutes waiting I gave up. Sent an email to customer care. No response yet.The previous time I booked, my appointment was just plain cancelled. I love the salon, but (Greenwich) is just too unreliable. Shame.
Awful customer care experience with Townhouse. Townhouse have sent me email reminders for an appointment costing over £200 and when I log into my profile there is no appointment to cancel. I then have tried to remove my bank card and they say it's being held for a future appointment. An appointment I haven't even got (or booked may I add) on the system. There is clearly an error. You'd expect after ringing their customer care you would have a speedy solution. I have called over 5 times and have been cut off each time. These calls have spanned 20 mins each. I have sent an email to Townhouse and I'm yet to receive a response. This is such poor poor customer experience!
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Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish.
Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.See more
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