Sent me an email to change my appointment time 2 hours before my appointment! No call, no check that I’d got the change. So, I discovered when I arrived. Staff absence was the reason given - surely you know at 9, not 11, if you are staff short for a 1.20 appointment…..Range customer care - cut off. Went on line for live chat, after being told there was 1 person ahead of me it moved to 2 people ahead of me???? After 30 minutes waiting I gave up. Sent an email to customer care. No response yet.The previous time I booked, my appointment was just plain cancelled. I love the salon, but (Greenwich) is just too unreliable. Shame.
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Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish.
Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.See more
