Awful customer care experience with Townhouse. Townhouse have sent me email reminders for an appointment costing over £200 and when I log into my profile there is no appointment to cancel. I then have tried to remove my bank card and they say it's being held for a future appointment. An appointment I haven't even got (or booked may I add) on the system. There is clearly an error. You'd expect after ringing their customer care you would have a speedy solution. I have called over 5 times and have been cut off each time. These calls have spanned 20 mins each. I have sent an email to Townhouse and I'm yet to receive a response. This is such poor poor customer experience!
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Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish.
Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.See more
