townsendmusic.store

I bought two double sets of vinyl…

I bought two double sets of vinyl records by the band Archive, which included four double editions of vinyl records and two print art with musicians' autographs. It was a pre-order and I waited for it to be fulfilled for over half a year. The order was originally supposed to be delivered in September, but due to delays it was delivered in November.Unfortunately, the order I received is missing a VERY IMPORTANT item for me as a fan - print art with musicians' autographs, which was supposed to be part of the set I ordered.I reported the lack to the seller, but unfortunately the seller is not willing to help and redirects me to a link where information was ADDED after my order that there is a limit of one print art per order.When I placed my order, there was no such information, which is confirmed by my order summary, which contains such information. It is stated there that I should receive two print art with musicians' autographs for the two large sets of records I ordered.The store tried to be sneaky and changed my order in their system so that the website would show that I had only ordered one print art, which is a lie and an attempt to cover up the problem.The email with the order summary that I received at the time of payment shows the truth and that I did not receive the complete order.Unfortunately, the store does not provide any help and does not even try to solve the problem. They stopped replying to emails and ignored the problem.

Date of experience: Nov 09, 2024