Review Time
Left them a bad review once, and now their punishment is that I get the worst service. A release that was announced 4 x months ago, I ordered immediately. But I get the slowest despatch and it was only shipped on release day, despite other people placing an order days before release and receiving it actually on release date
Left them a bad review once, and now their punishment is that I get the worst service. A release that was announced 4 x months ago, I ordered immediately. But I get the slowest despatch and it was only shipped on release day, despite other people placing an order days before release and receiving it actually on release date
I have always found Townsend Records Online service very reliable. Sometimes things take a little longer than expected towards the end of the year due to Christmas and New Year deliveries, which come with all things Royal Mail related, but that does not in anyway reflect on the service in itself. E-mails are responded to in a reasonable time and manner. I have been ordering with them for several years now and find no reason for that not to remain the case.
Bought an Andy and the Odd socks T shirt for my granddaughter's birthday.Despite paying for 48 hours delivery it took 2 weeks to arrive, thus missing her birthday. Tracking suggested it was posted within 2 days of ordering, however when I queried it's whereabouts after a week I was informed it was in the 'packaging' department.I have emailed them (no phone no. Available) to complain but just fobbed off by automated emails.Customer service: Non existent Delivery times: PoorProduct quality: Cheap rubbish, ripping off the kids (and parents ) with poor merchandise.
Made the mistake of thinking I would get what I have ordered.Left me hanging for weeks just to cancel my order out of the blue. They 'didn't have the item in stock' .. then why was it adverstied for weeks and apart of many bundles. Small businesses with fledgling websites know how to run then, TMs need to get a grip. Merry blooming Christmas, now need to re-think gift ideas.
If I could give zero stars I would. I pre-ordered MJ Dangerous sacd mid August for an end of August releases. . Release comes mes and goes and then it’s OOS . Been chasing it up ever since . It’s actually in stock with the company that makes it. Not had ANY communication from them since 7th November. Lost patience and cancelled 21st November …. That’s 3 MONTHS after I ordered . Waiting to see If I get my Klama refund now.
DO NOT ORDER FROM THIS WEBSITE. They are advertising pre-orders for CD’s that do not currently exist ie, a friend of mine whose 8th album is yet to be announced is already being sold here supposedly with a “singed print and personal video”… there’s ZERO confirmation. It’s in the works but he hasn’t yet released any information, the album name, nor a release date, just one new single. Save yourself the hassle of getting scammed and use a reputable website instead, banquet records, hmv etc. By the looks of other reviews this isn’t the first time they’ve conned people.
I pre-ordered Gary Numans A Perfect Circle. Money was taken from my bank. To date I still haven't had my order which was released on 25th July 2025. I have had no email from the company explaining why I haven't had my order and each time I log in the released date changes,even though it definitely came out on 25th of July as others have had theirs. Communication from them would be appreciated
Ordered an album as it was showing free delivery. On checking the invoice it was showing over £5 delivery charges. Emailed to find out why they were there, told they don’t do free delivery. After replying to them saying that if the delivery charges couldn’t be refunded I wished to cancel the order, only to be told it was too late to do so, and I’ll have to return the LP. Very poor service all round.
Claim your business profile now and gain access to all features and respond to customer reviews.
🎸 EXCLUSIVE | SIGNED | RARE | LIMITED EDITION 💿 VINYL | CD | CASSETTE | MERCH 📸 https://t.co/CfTVCbxSnh 📧 customerservice@tmstor.es 👇 SHOP NOW👇
photobooth.online
blackscreenrecords.com
globalpublishhub.com
americanmusical.com
sylexstudio.com
www.webbiza.com
fliqaindia.com
www.cloudwards.net
hpb.com
voicesus.com