Failed to say an item was out of stock, didn't respond to enquiry as to where the item was in a timely fashion -meaning that a Christmas present was not delivered. Refused to refund or even partially refund the shipping, despite the issue being entirely related to their poor communication at point of sale and post-sale enquiry. Had I been informed, I would have switched the item in question to something else which would have been delivered in time for Christmas and been included in the original shipping cost.
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