I bought this vehicle based on its classification as an approved used car, which suggested a thorough inspection had been conducted. However, soon after collection, numerous serious issues became evident, including the car pulling to one side, drivetrain vibrations, odd gearbox sounds, and issues with the driver's door lock. These are critical defects that should have been caught during inspection. I had to reject the vehicle due to these concerns. When I returned it, the handover was unprofessional, with a manager taking the key without acknowledgment. They later claimed minor scratches and a dent appeared, which I disputed as unreasonable given the short time I had the car. The dealer failed to provide any evidence of damage and treated me accusatorily. I was not shown any inspection reports or documentation to verify the vehicle's condition. The entire process was confrontational and unprofessional, and although a refund was eventually offered, it was only after I pushed for it. This experience highlighted a severe lack of transparency and accountability.
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