Review Time
Picked my new car up today. From
ordering the new car to pick up the communication was 1st class. I was informed every step of the way.
Mark Graham went above and beyond, absolutely fantastic service, all ready to help with any questions I had.
Thank you once again ⭐️⭐️⭐️⭐️⭐️
I brought my car at the beginning of December from Currie Motor Kingston and although the service was great to begin with, I am now not happy. I have now called 3 times and emailed three times to ask for something in writing about the warranty- it would only be a one sentence email but I just want it in writing that if I go to a non-Toyota garage, the warranty still lasts for 3 years if they use Toyota parts for the service. I have even spoken to the manager Zuzana and have not received a response despite her guaranteeing that she would send me the email.
I also am querying my rearview camera- the position has changed whereby I can now see half of my number plate and although the manager checked with the garage team, they said that it's normal and the position of the camera has changed, but I'm not sure why this has happened, especially as it happened just 2 days after buying the car.
Not at all impressed with them, considering I am a repeat customer, don't think I will be going back in the future.
I am really frustrated with the recent increase in the full service price. Charging £465 feels like a complete rip-off, especially during these inflationary times. I urge the management to review this issue and communicate with the relevant parties about the reason behind such a price jump.
I am quite unhappy with the recent increase in the full service price. Charging £465 feels like a rip-off, especially during these inflationary times. I urge the management to look into this issue and discuss the reasons behind such a price hike.
I previously owned a vehicle from this brand and was very satisfied. However, after purchasing an 18-month-old model, I've encountered issues with the water washers. Despite being under warranty, I've spent hours trying to get assistance from the company, with no success. This is a safety concern that needs urgent attention, but the support team seems uninterested. One dealership even mentioned that warranty work isn't profitable for them. Overall, this warranty experience has been completely unacceptable, and I won't consider purchasing again.
I bought a brand new vehicle and was persuaded to add insurance for tires and minor bodywork. I was assured that I could easily have issues resolved, but the process has been a hassle. When I had a puncture, the dealership refused to assist, and I ended up getting the tire replaced elsewhere. The insurance process is convoluted and poorly explained, and I'm left feeling frustrated. The dealership's service has been lacking, and I feel misled about the coverage I purchased.
I own a hybrid vehicle with about 30,000 miles on it, and while there's supposed to be a warranty on the battery, claiming it requires significant effort. I would need to get the car towed to the nearest dealership for inspection, which is a hassle. My spouse also has a hybrid and has faced multiple battery replacements. Overall, I'm not impressed with the warranty process.
Dealerships are selling vehicles with manufacturing defects and are unresponsive to customer complaints. I purchased a model that developed issues within 1,000 miles, and despite multiple visits to the dealership, they couldn’t find the fault. The air conditioning failed early on, and other issues have arisen. The lack of attention to quality and customer service is alarming, and I feel frustrated with the high costs associated with repairs and parts.
I bought this vehicle based on its classification as an approved used car, which suggested a thorough inspection had been conducted. However, soon after collection, numerous serious issues became evident, including the car pulling to one side, drivetrain vibrations, odd gearbox sounds, and issues with the driver's door lock. These are critical defects that should have been caught during inspection. I had to reject the vehicle due to these concerns. When I returned it, the handover was unprofessional, with a manager taking the key without acknowledgment. They later claimed minor scratches and a dent appeared, which I disputed as unreasonable given the short time I had the car. The dealer failed to provide any evidence of damage and treated me accusatorily. I was not shown any inspection reports or documentation to verify the vehicle's condition. The entire process was confrontational and unprofessional, and although a refund was eventually offered, it was only after I pushed for it. This experience highlighted a severe lack of transparency and accountability.
I own a 2017 model, purchased as a second owner, and I am genuinely impressed. After over a year, it continues to exceed my expectations in performance and comfort. The driving experience is reliable and enjoyable. This vehicle showcases the brand's quality and engineering. I am very satisfied with my purchase.
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