I found the Toyota service website to be the greatest work of fiction since Charles Dickens. I bought a used Toyota from the RRG group in North West England and they assured me the car had been fully serviced and safety checked by one of their dealerships, and they referred me to the Toyota website that confirmed the car had been fully serviced. I was a bit suspicious, so I asked my local garage to inspect the car. They confirmed that the oil was dirty, the air filter was dirty, and the A/C filter was dirty (photos available). Also, the spare wheel was under- inflated and the rear brake drums were dusty (which suggested to me the rear brake drum slave cylinders had not been inspected for leaks). I wrote to RRG and they stated, as far as they were concerned, the car had been fully serviced and that was the end of it. I will never trust the Toyota website or the Toyota dealer again, and I will not be having my car serviced by a Toyota dealer if this is the standard of their service.
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