I finished my PCP finance with current car, and final/balloon payment had to be made, which i then paid only half of it, and the rest i did finance. Again, i used toyota finance. when i called toyota finance they have told me that there will be a new agreement, and the finance will move from pcp to hp finance because since they will take the full payment via finance there will be no final payment left for me to pay. after a week or so, i logged in to mytoyotafinance web page, and saw everything is updated but the finance type appears as PCP still. i also received a letter from toyota stating that my finance is HP finance. there are two scenarios here. 1- i have currently two active finance which will mess up my credit score completely. Potentially i will also be responsible to pay balloon payment in one go 2- they simply messed it up. they either sent me wrong letter and told me incorrect information via phone call, or they did not update the website. when i email then back and forth, they are being extremely unprofessional and telling me that all the information i see on website is correct. however, they cannot answer why i received a letter with hp finance. i then asked to get voice recordings as this is my right via gdpr, however they then asked me some securit questions which i answered and then told me to raise it again with complaints team, while i am talking with complaints team. this is extremely unprofessional and totally damaging the brand. There is also a potential miscalculation on the finance, as you will get different percentage depending of the finance you go with. Toyota is my childhoold dream manufacturer, and i always had toyota cars. Toyota Finance is a great example how to ruin reputation of a brand and lose customers. I have shared my experience with some newsletters and car groups as well. If i do not get response for my GDPR requests, i will then reach out to legal authorities and take legal actions against it.
Claim your business profile now and gain access to all features and respond to customer reviews.
