I leased a vehicle and set up a direct debit for payments. After a missed payment, which I was unaware of, the finance team contacted me months later, negatively impacting my credit. Upon returning the car, a minor issue was highlighted, which was not visible. The inspector expected the vehicle to be in perfect condition after 36 months. Additionally, I was overcharged due to a price reduction for new customers that didn’t apply to me. The entire process has been frustrating and unhelpful.
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