We recently received a Product recall for our BZ4X for the HVAC. We called our local S E Kings Lynn, and they managed to get it booked in the same week. We took the vehicle and dropped it off, we got to 4pm and received a call to say they hadn't got time to look at our vehicle. It was then rebooked in for one week later and as we had been inconvenienced they were going to collect and deliver the vehicle back FOC. About 430pm the night before it was due to be collected we received a call and they advised that they needed to cancel the booking as the part was found to be not to satisfactory standard, strange why this wasn't picked up a week earlier when the part would have been checked. They have now escalated to Toyota UK but we're unable to advise whether we would be looking at days or weeks before it could be looked at. This is our first impression of SE service and not a good one. Yhe recall was for an issue which could be affected by cold weather.
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