toyota.co.uk

2.1
2.1 Based on 101 reviews

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Helene Wilson
Toyota Colchester

In January I purchased a 3 year old corolla £19,000. Within days I noticed there were multiple body issues, dents, bad repairs. I went back to Toyota Colchester to point this out and minor dents were pulled out at their expense. I also mentioned that the bonnet was misaligned and was evident it had been partly sprayed, front passenger door glass badly scored, they wouldn't do anything for those issues. There was a split on the lower section of the front bumper which the salesman said didn't show in their photos, I wasn't shown those photos, the rear bumper had been botched with mismatched paint over the unrepaired damage. Eventually they agree d to repair the front split bumper, but the terrible bad repair to the front bumper was left, the front right of the bumper where it meets the wing is proud and out of alignment, I had to pay for the rear bumper damage. I have recently mentioned about the drivers door being out of alignment and was told I would be contacted, nothing happened, emails ignored. I have yet to go to Toyota GB, if they do nothing I will write to Japan and I will exercise my statutory rights here in the UK. All they seem concerned about is you leaving a 5 star review. I am now doubting as to whether they do what they're supposed to do when servicing my car.

2
Date of experience: Jan 03, 2025

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