Pretty awful customer experience with new with Toyota bz4x that I leased in 2024.I've had various problems with the vehicle since I picked it up, I raised the problems with the dealership several times and initially never had any response. It was always 'we'll take the details and get back to you' but they never did. I then raised a complaint and my problems were eventually listened to. I took the time to document each one and provide photos and details of how the problems can be replicated.After several trips to and from the dealership, software updates, also leaving the car with them for 2 weeks they were unable to solve the problems and for most of them, the response was 'that's just how it is'.I then raised a complaint with Toyota UK and again provided details of the issues. I didn't hear anything for more than 2 months, when I called back I was told the complaint had been closed and there were no problems.No communication from either the dealership or Toyota, no responses to any of the problems I raised.The major problem is that the vehicle still intermittently charges on schedule and is a complete pain since I'm using it for business daily.I've told them that I want to return the vehicle, but they've declined and said that there's nothing wrong with it, when I can clearly demonstrate all of the problems.
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