I hired a Toyota C-HR under a leasing agreement with services included through Kinto UK. On 01/10, I tried to start my vehicle, but it was completely off. The keys don't (un)lock the car, the ignition doesn't run, and so on. The road assistance sent someone who charged it not once, but twice, and asked me to drop my vehicle immediately at the closest Toyota dealer, which I did that same evening. However, the local Toyota dealer didn't allow me to leave the car there. I returned home, and the vehicle was off again the morning of 02/10.The nearest Toyota dealer informed that the earliest available time slot is on 24/11. Since my leasing agreement includes services, and this is the first time I've needed Toyota's assistance, this entire situation is unacceptable and deeply frustrating.Kinto said repeatedly that they only manage the finance piece, and I need to discuss any service-related enquiries with Toyota itself. The most they can do, as they stated, is also to try to contact Toyota. Additionally, they noted that if I replace the battery at a non-Toyota repair centre, Toyota may refuse to address similar issues in the future. In other words, I'm stuck and paying for a vehicle I cannot use.As an engineer, I chose a Toyota vehicle due to its reliability, and at the time, I believed it would offer seamless service. Additionally, the issue with the ignition battery can lead to other problems. Considering the time the vehicle will stay off waiting for a repair, even the main battery might fail, which is much more problematic to solve.If you believe leasing a Toyota vehicle with services included will give you peace of mind, think again. The waiting time is ridiculous, and contacting them is also problematic. Not for nothing, the traditional vehicle manufacturers are being crushed by new makers.
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