I have always been pleased with Toyota hedge end and really happy with both my Lexus and Toyota.On my last two visits inspite of inspections, videos, reports and leaving the car for a full day they have really struggled to address a repeating problem.Every time I close any of the doors or hatch back I get an after vibration noise from under the car.Having been assured by Toyota that there is no problem I called the AA out yesterday to address another issue.As soon as the AA looked underneath the car when I closed the door, he said I can see the heat shield over the exhaust, is moving and one has come away, it's obvious with a visual inspection.Perhaps Toyota had no one to close the door whilst another view underneath, I'm not sure.To complete the story I've just emailed Toyota with all my details including the car registration only to have a return email asking for exactly the same details, perhaps this why my problem was not addressed.With better oversight this site could be Gold Standard.Has anyone else had the same issued with Best Practice and Duty of Care, perhaps more training and supervision is needed.
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