Toyota’s ValuesToyota's values include respect for people, continuous improvement, and welcoming competition. Toyota also believes in the ability of people to change things for the better.I’m surprised really that Toyota Motor Company has such poor reviews. I did contact them in relation to an issue I had with a Dealership that sells their cars. On Toyota UK website they suggest that you can ‘Rely on a Toyota Approved Used Car’ and under ‘Quality & Reliability’ they say ‘All Toyota Approved Used cars are inspected by our technicians and pass a comprehensive 145-point technical check’.After various issues, with a less than 6 month old car, I suspected a certain dealership hadn’t carried out this check fully. Once I started to ask for a copy of the report showing this 145 point check (they call is a PDA) had been done, I never heard from them again.So I thought perhaps Toyota might be interested in the fact that their franchised Toyota centres may not be doing what is advertised on Toyota UK website. Their reply was, ‘we are the Manufacturer & Distributor or new vehicles’ and the 145 check is carried out by the dealerships.It would appear that Toyota UK are not concerned if what they advertise about ‘Quality & reliability’ is not carried out by the people they entrust to sell their used cars in a Toyota approved main franchise. No secret shopper or qualify checks seem to happen to make sure that the ambassadors for their brand are maintaining the standards of the company. Perhaps a clearer message is needed on your website to say ‘All Toyota Approved Used cars are SUPPOSED TO BE inspected by our technicians and pass a comprehensive 145-point technical check, HOWEVER THIS IS DOWN TO our franchised Toyota Centres AND NOT A REQUITEMENT FROM TOYOTA UK.Sadly, as much as I love my Yaris Excel (it is a super safe, good looking & well specked car), the cabin noise which is akin to an old banger from the 90s, means my journey with Toyota as come to an end.I'm hoping you will respect this review and look to continuous improve your brand.
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