Took my 2 year old Toyota Landcruiser in for service at Toyota Gateshead, as part of the service package you get a 'free' exterior clean and hoovered out footwells.Was told on the phone on the day or service that the map update was taking ages so maybe they shouldn't update it as it was taking up too much time in workshop.... obviously disagreed to this and within a couple hours they miraculously rang to say car was ready to collect. Arrived at Toyota Gateshead saw the car parked up and it was FILTHY, went in to speak to someone inside and was told they forgot to wash the car, he said he will take it round back and get it washed. 15 mins later the car just about came back as dirty as it went in and the footwells hadn't been hoovered. When i complained to the service manager about this he told me because they forgot to give the car its complimentary exterior and footwell hoover that it was rushed through so it wont be as clean as they normally wash cars and they didn't have time to hoover footwells. After this he said there wasn't much more he could do to help me as they are so busy but he can tell the manager that i wasn't happy... not sure what this would achieve?They also tried to charge us for putting the plastic cover back on the side of the driver and passenger seat to recline, despite me telling them numerous times that it is under warranty and i shouldn't have to pay for this. Once i told them i wasn't going to pay for that as it was warranty they told me that it looks like i had purposely pulled this plastic parts off the seats, then told me they couldn't find them and they never had seen them???? When i collected the car these bits of plastic had been re-fitted and i was not charged.Very disappointed with the service given and how we were just brushed off when we were told we weren't happy with the service they had given, definitely should have listened to colleagues/friends when warning against this garage. Hussain Kajee was the name of the staff ember we spoke to.
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