I’ve reviewed Toyota UK customer services in the past, sadly it seems they have not improved on their approach to customers concerns.Eventually my original complaint at the time was resolved under a goodwill gesture.We are now at another juncture where I’m asking questions and they now refer me to the Motor Ombudsman.Buyers of Toyota products are drawn by reliability and innovation, however where there’s a warranty issue Toyota UK refer back to the dealership who of course under the franchise effect repairs once authorised by the manufacturer, never the less not generating recalls on known faults is rather poor.I do think there’s a culture not just with Toyota UK that is dismissive where customers are asking pertinent questions or are well informed on the subject matter, so long as customers are polite and respectful the “fobbing off” culture now prevalent should be looked at.It’s been over 10 years since I was responsible for high level complaints, ownership is key and right first time the message I lived by, shame standards are not maintained.UPDATEAfter contacting the CEO of Toyota UK and full and honest explanation was forthcoming, therefore I am changing my rating, I trust the front end interaction will improve.
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