I received a call from Toyota Finance telling me I was in arrears with my account.I explained that the car had been sold on March 1st to a dealership in Grimsby. I sent them a a copy of the statement from the Government confirming the transaction.Then I spoke to the dealership who confirmed settlement had been made on MondayNext I emailed Customer Services with the same information but today I received a letter telling me I was in arrears.I replied to them by email - Customer resolutions this time-as it was impossible to speak to them by phone.All very upsetting and an email has just come through which was telling me AGAIN I'm in arrears.They clearly have not read the 2 emails that have been sent, nor checked that the money sent to settle my account by the Honda dealership has arrived.I've never been in arrears with anything and am deeply upset that I have been accused of this.I am also concerned that this accusation will be flagged on my credit rating, something which is even more disturbing After having purchased 3 Toyota vehicles over the last 6 years, I'll never buy another
Claim your business profile now and gain access to all features and respond to customer reviews.
