I’m extremely disappointed with Toyota’s customer service. My hybrid 12V battery failed after just over a year, which is unacceptable for a car of this age. Despite the urgency of the issue, the earliest service appointment I was given was in almost 3 weeks—far too long to wait for a critical fault. To make matters worse, Toyota refused to provide a courtesy car or any form of compensation, leaving me without a reliable vehicle. For a brand that prides itself on quality and customer care, this experience has been frustrating and disappointing.I expected better support for such a significant issue, and I hope Toyota reconsiders how they handle urgent cases in the future.
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