I have used Chatswood toyota's service deaprtment 3 times, every time they have tried to rip me off, they were successful once.They always offer you the most expensive repair option possible, and they cannot even be honest when counting clips for the roof of your car.My first experience was when I hads anelectrical problem with the wiring in my junction box, a common problem in Lancruisers caused by blocked sun roof drains. Instead of addressing the corrosion they sold me a new turbo for $6600, when there was nothing wrong with it. To add inmsult to injury they did noit address the root cause of the oproblem, the sun roof drains as any ethical repairer would hoing to exacerbate and facilitate the problem to require a $15 000 repair.My second repair was for a oil pressure gauge that did not work, they already knew about the problem with the wiring, and within 2 hours of dropping my car off the namanger rang me and told me I needed a new engine. Totally outrageous and unethical. I told him it was ourageous and that I had just towed a three ton boat with no iussues, i then told him to check mthe wiring, The wiring ewas the issue. Yet again they deliberately did not address the root cause of thr problem , the sunroof drains.I have taken the issue of the $6600 turbo robbery with customer support. IOnitially thgey agreed that the turbo shoulkd not give out after 118 000 km in a new Sahara, and that it should not matter that I had not had my car exclusively serviced by Toyota, as long as it was serviced every 10 00km by a log book certified mechanic, which it had. i then awaited a response which took about 6 weeks, they denied my claim, and when i brought up that with the rep had already said that it should not matter that Toyota had not exclusively serviced my car, and that the tech experts said the turbo should last more than 118 000, the rep said that she could not recall those staemnets, I then said refer to the recorded coversations. They nreplied that the conversations are deleted after 29 ndays. They refused my claim , stating that my mechanic had used cheap oil. That was not the case, I then went to my mechanic and had him write on letterhead that the most expensive synthetic oil was used. That was the end of it. I am now going to hire a social media manger to cause them sufficient p[ain byu makinmg the public awaree of the fact that they aree totally unethical thieves whose sole purpose is to rob customers.
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Toyota Australia is a subsidiary of Toyota Motor Corporation, which is based in Japan.
