toyota.com

2.8
2.8 Based on 41 reviews

...

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Dorian Coleman
Disappointing Experience with the Build Process

I accessed the build site and designed my vehicle. However, when I tried to get the SUV I wanted, I was told I had to settle for what the company offered. What's the purpose of a build site if I can't get my desired vehicle? The dealerships were also unhelpful and seemed indifferent to gaining my business, knowing that others would buy what they had. Overall, the service was lacking; it feels like customer satisfaction is no longer valued.

1
Date of experience: Jan 22, 2026

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