This review concerns a branch in France, but the company as a whole should be held accountable. The experience was one of the worst of my life. After losing both parents, my wife was left with a vehicle from this brand. Despite multiple messages and emails, we received no response. When we attempted to return the car, they refused, citing various excuses. It was only after we insisted that someone returned from vacation to allow us to leave the vehicle. The finance department's demands were unreasonable, especially during such a difficult time. This company lacks empathy and resorts to deceitful practices to profit from unfortunate situations.
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