I took my Toyota to Toyota Vintage in Wakefield for heating maintenance. I am a driving instructor, so my car is essential for my job. Because of the problems with this repair, I lost three days of work having to repeatedly return the vehicle to the dealership.
After leaving my car with them for a full day, they failed to reinstall the dual pedal controls correctly. As a driving instructor, this equipment is critical. I had no choice but to take the car elsewhere at 10:30pm to have the pedals properly refitted so I could continue working.
The next day, I had to walk back to the dealership because the dashboard had not been reassembled correctly. There was a noticeable gap between the dashboard connectors, loose pieces hanging from underneath, and parts not fitted properly. I also found scratches on the gear stick and interior trim that were not there before. There appeared to be a large gap between connectors behind the dashboard, which was very concerning.
I explained all of this to the manager, Kelly. Initially, I was told there was nothing wrong. She later took the car back into the workshop and made adjustments, but small plastic screws are still dropping from underneath the dashboard. Although she acknowledged the gap and attempted to address it, I felt my concerns were dismissed and I was left without a proper explanation or reassurance.
Overall, I am extremely disappointed with the workmanship and customer service. Losing three days of income and having to arrange late-night repairs elsewhere is unacceptable. I expected a far higher standard of care and professionalism.
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Toyota har været i Danmark siden 1963 og har gennem årene haft stor succes. Dette afspejles ved, at Toyota er et af de mærker, der kører flest biler af på vejene i Danmark. Vejen til denne succes skyldes primært tre forhold - dygtige forhandlere og medarbejdere - og gode biler.
