As a loyal Toyota customer since 1993, I am writing this review with immense disappointment and a significant financial loss due to my experience with Toyota Ireland regarding my bZ4X. While my previous Toyota vehicles were superb, my journey with the bZ4X has been marred by unprofessional conduct and a severe lack of support from the manufacturer. My bZ4X, purchased in 2022, arrived over six months after the initial order, a delay I understood given the post-COVID supply chain challenges. Initially, I was delighted with the car. However, this initial joy was short-lived. One evening, while driving in a rural area en route to a private medical emergency, all internal lights ceased functioning, followed moments later by the failure of the external lights. The car then stopped working entirely, forcing me to find alternative transport to the hospital. The following morning, I received a call from Toyota 24/7 assistance. The representative was a gentleman – helpful and professional – who informed me that the company was experiencing software and battery issues with the bZ4X. This was the beginning of an 18-month nightmare. Over this period, my bZ4X suffered SIX product recalls . Despite being serviced twice and numerous attempts to resolve the ongoing issues through telephone calls and emails, the problems persisted, leaving me feeling that the car was dangerous to drive. I arranged a private assessment, which confirmed the problems, a finding later corroborated by a Toyota Ireland technical report. Adding to the distress, I experienced unacceptable behaviour from one Toyota Ireland staff member, including name-calling. While an apology was eventually offered and accepted to move past the immediate issue, it highlighted a concerning level of unprofessionalism within the organisation. It appears Toyota Ireland's customer care is impressive when you're making a purchase, but evaporates when you encounter genuine problems. The financial implications of this experience are substantial. I purchased my bZ4X for €55,000 (including the government grant). Two years later, I am informed it is now worth a mere €21,000-€22,000, a staggering depreciation loss directly attributable to the unresolved issues. Furthermore, Toyota Ireland has denied paying refunds of up to €10,000 to some customers in 2024, while refusing to offer me any similar compensation despite my significant financial loss and woeful experience. My bZ4X is currently on PCP finance, and I will be returning it to Toyota in 2026. This will mark the end of my 30-year relationship with the Toyota brand. It is important to note that the individual garages and their staff have been fantastic to deal with throughout this ordeal. However, the overarching experience with Toyota Ireland itself has left a very bitter taste and a significant financial cost. This is a genuine review, born from firsthand experience. My previous non-electric Toyota's were superb, and I have always recommended the brand. However, based on my bZ4X ownership, I strongly advise potential buyers to AVOID this model and to be wary of Toyota Ireland's support system when problems arise. I hope this review helps others make a more informed decision
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