I have been a loyal customer of Toyota of Dallas for many years, always purchasing new cars and replacing them right before the warranty expired. However, my recent experiences have been nothing short of appalling.The issues began with a salesman named Scott Bowling, who, despite having passed away, sold me three cars and promised rebates that I never received. When I approached the head of the dealership, Darren, he outright refused to address my concerns. Darren dismissed me, stating that Scott was a cheater who misled both the dealership and its customers, and they would not take responsibility for any of his actions, even though it occurred at their location.The problems didn’t stop there. I continued to service my Toyota at this location due to warranty coverage. I encountered a significant issue with my vehicle, which was under warranty. Despite acknowledging the problem with photos, they later backtracked, stating there was no issue. This happened multiple times, conveniently until my warranty expired by a few miles. Now, they demand payment for diagnostics, new shocks, and tires.This dealership appears to be trained to operate like military salespeople, telling you whatever you want to hear to secure a sale. Once you’ve bought the car, their interest in you ends. They only care about your money, not your satisfaction or the quality of service. Despite being sold a full warranty package, supposedly covering everything except fuel, I have consistently ended up paying for various services.Avoid Toyota of Dallas at all costs. If you value your money and want honest service, look elsewhere. I’ve owned five Toyotas, four from Toyota of Dallas and one from Toyota of Plano. The difference is night and day. Don’t fall into the trap at Toyota of Dallas – they’ll take your money and leave you high and dry.
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