Review Time
Has anyone had any issues on receiving the referral fees that Toyota sales employee promised? I have been waiting for almost 2 months and keep getting a run around with the same BS every time I speak to a manager.
I have been a loyal customer of Toyota of Dallas for many years, always purchasing new cars and replacing them right before the warranty expired. However, my recent experiences have been nothing short of appalling.The issues began with a salesman named Scott Bowling, who, despite having passed away, sold me three cars and promised rebates that I never received. When I approached the head of the dealership, Darren, he outright refused to address my concerns. Darren dismissed me, stating that Scott was a cheater who misled both the dealership and its customers, and they would not take responsibility for any of his actions, even though it occurred at their location.The problems didn’t stop there. I continued to service my Toyota at this location due to warranty coverage. I encountered a significant issue with my vehicle, which was under warranty. Despite acknowledging the problem with photos, they later backtracked, stating there was no issue. This happened multiple times, conveniently until my warranty expired by a few miles. Now, they demand payment for diagnostics, new shocks, and tires.This dealership appears to be trained to operate like military salespeople, telling you whatever you want to hear to secure a sale. Once you’ve bought the car, their interest in you ends. They only care about your money, not your satisfaction or the quality of service. Despite being sold a full warranty package, supposedly covering everything except fuel, I have consistently ended up paying for various services.Avoid Toyota of Dallas at all costs. If you value your money and want honest service, look elsewhere. I’ve owned five Toyotas, four from Toyota of Dallas and one from Toyota of Plano. The difference is night and day. Don’t fall into the trap at Toyota of Dallas – they’ll take your money and leave you high and dry.
SOLD my car to someone else even though I paid the deposit well in advance. I am very disappointed with your salesperson and sales manager. I booked RAV4 XLE Premium Hybrid on 11th December by paying $5000 as the down payment. I was promised the car will be delivered before Christmas, however, the car arrived on 26th Dec as mentioned by sales person. I requested that I take the delivery on Thursday 29th Dec as I was busy with some religious function and Thursday being an auspicious day for us I wanted to get the car delivered on Thursday. Initially, He hesitated but later confirmed that his manager agreed to hold it till Thursday and get the paperwork completed. Sales Person was going to come to me with the paperwork today i.e 27th Dec but later said the manager is saying I can sign the paper and take the car on 29th Dec. Later in the evening instead of calling me, the sales person messaged me that the manager sold the car. I met with Sales Manager, on Thursday for a solution and all I could hear was I don't know what happened and who sold the car, we are very sorry about this, etc. He was not ready to understand and simply said he can refund my deposit rather than come to a solution.I am highly disappointed, I had made plans to travel for the weekend and the new year. All my plans are ruined now because the car I was going to have was sold by your salesperson. This is very unprofessional. I request you to kindly look into this matter seriously and provide me with a good solution. This is my first time buying a car and the Toyota of Dallas already made it miserable and unpleasant. I expect a positive and quick outcome.
Worst dealership ever! I Urge people stay away! The took complete advantage of my daughter being a first time buyer. Sold her a complete lemon! And when they said they would help, they tried to get her into another car with higher payments. And after all, then asked her to please refer customers! She is left with a car that does not work but still has to make her car payment. STAY CLEAR OF THIS DEALERSHIP!!!!
The deal was goiod, they went the extra mile to deliver the truck, but two days to go 1200 miles? They did not tell me that there were 3 different tire makes on the truck, kind of disappointed here, at least they could have matched the tires, failure on their part as a, number one dealership.
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