SOLD my car to someone else even though I paid the deposit well in advance. I am very disappointed with your salesperson and sales manager. I booked RAV4 XLE Premium Hybrid on 11th December by paying $5000 as the down payment. I was promised the car will be delivered before Christmas, however, the car arrived on 26th Dec as mentioned by sales person. I requested that I take the delivery on Thursday 29th Dec as I was busy with some religious function and Thursday being an auspicious day for us I wanted to get the car delivered on Thursday. Initially, He hesitated but later confirmed that his manager agreed to hold it till Thursday and get the paperwork completed. Sales Person was going to come to me with the paperwork today i.e 27th Dec but later said the manager is saying I can sign the paper and take the car on 29th Dec. Later in the evening instead of calling me, the sales person messaged me that the manager sold the car. I met with Sales Manager, on Thursday for a solution and all I could hear was I don't know what happened and who sold the car, we are very sorry about this, etc. He was not ready to understand and simply said he can refund my deposit rather than come to a solution.I am highly disappointed, I had made plans to travel for the weekend and the new year. All my plans are ruined now because the car I was going to have was sold by your salesperson. This is very unprofessional. I request you to kindly look into this matter seriously and provide me with a good solution. This is my first time buying a car and the Toyota of Dallas already made it miserable and unpleasant. I expect a positive and quick outcome.
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