I ordered a USB replacement module that was advertised to fit my vehicle according to the company’s website. I paid $90 for the part, but it turned out to be incompatible. When I requested a return authorization, they asked for photos of the part and its packaging. Ultimately, my return was denied due to "electrical components" and "opened packaging," even though the part was never plugged in. Now, I'm out $90 plus shipping and unable to return a perfectly fine item. This feels very untrustworthy and wasteful on their part. I won't be recommending this service to anyone in the future.
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