I ordered an item online and received confirmation it was ready for dispatch. Later, I was informed it was out of stock. They tried to sell me a different item, which I declined. I requested a refund, but they offered a voucher instead and I had to insist on the refund before they agreed, stating it would take five working days. That time has passed with no refund, and the item remains listed for sale despite being out of stock. There's something suspicious about their operations, and I now need to pursue a chargeback through my card provider.
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