My package arrived in perfect condition but when opened I noticed the kite was damaged in a way that could have only happened when the kite was being folded and packed in its case by an employee - the rod had been pushed back in and pierced the kite. The company suggested I should send it back AT MY EXPENSE! Or if I can find a local company (during lockdown and I live miles from anywhere) that I think could fix it then to get a quote and their manager might agree to pay it... completely impractical and ridiculous. The kite cost £200 and arrived damaged and I’m not satisfied with how they have handled this.
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