toyscentral.uk

3.4
3.4 Based on 221 reviews

...

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Carly Cook
Lesson learnt - avoid

This company whilst not scamming are most definitely mis-informing customers about who and where they are & how quickly they can deliver. I was looking for an item for a Christmas present, not something that is easily available in the UK but I could see that you could buy it in the US. During my search Toyscentral UK came up and showed the item in stock. It showed that if ordered within a certain time it could be delivered before Christmas. The cost of the item was extortionate but I felt as it was in the UK it was worth paying the extra. Well, turns out they don't have the item in stock & order it from overseas to be delivered direct to customers - so just middlemen really- and not operating in the UK either. It took them 4 days to 'process' the order & then after a few emails said delivery could be anytime between 2-3 weeks. So missing Christmas and not within the timescale shown on the item. It has now arrived but late and at a high cost. Also their customer service treat you like an idiot & just refer you to 'Ts & Cs' rather than answering direct questions. Lesson learnt. Learn yours from me & avoid.

1
Date of experience: Dec 28, 2024

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