I placed an order with this company on 9 December expecting it to have arrived in the 3-5 days (from UK) which their delivery timeline stated. When it hadn't arrived by the 19th I went onto the tracking information which had been provided by text. I then discovered that it had "cleared customs" on the 18th December. Was not advised that it was coming from outside the UK, took around 10 phone calls before I was able to speak to anyone; it was only then that I noticed the concerns of other customers on here ! The present has fortunately arrived for our Grandson i time for Christmas but I do not think that this company is transparent in their trading and customer service is certainly not good. The goods do seem very overpriced in terms of what we have paid and what has arrived.
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