To be honest, I did look for reviews before I ordered from this company but didn't find anything negative so I ordered a collectible item from them. I received an acknowledgement email that said I would be sent notification once the item was dispatched. I hadn't heard anything more than a week later, so tried emailing them but it just bounced back as undeliverable. I was able to email them through their website. but had no reply. I then checked again for reviews and found all the bad reviews on here, this made me wonder if I'd been really scammed, so i ordered the item from ebay for much more than I'd paid on Toys Central. I sent another email via their website and still heard nothing, but then after a time I received an email saying the item had been dispatched and everything looked aboveboard and fine. After not long a time, the item arrived, everything perfect and no problems at all with the item which I am very pleased with. By contrast, the 'replacement' item I'd ordered from ebay, coming from US to UK, took forever to arrive and not only cost a lot more but when it arrived eventually, was not as good as the item sent to me from this company. I think they may also have sent the item from America, even though the firm is based in India,but the one they sent, once it had been sent, arrived quickly. I really wish I had not read the negative reviews on here, then I would not have got spooked into ordering the item from ebay. I think the main problem with Toys Central is that they don't reply to email, it may be because of problems they are having because of the covid thing, it is affecting businesses all over the world after all. I wish I had not wasted my money on ordering this item from an ebay seller when Toys Central sent me the same for much cheaper and totally new. I only ordered it from ebay after reading the negative reviews on here. All I can say is don't be put off by the bad reviews on here, give them a chance to fulfill the order before panicking, remember the covid situation, and be patient. Chances are your order will arrive and all will be fine.
Claim your business profile now and gain access to all features and respond to customer reviews.
